Job Description

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.  

The Store Operations Senior Analyst position contributes to REI’s success by producing or managing projects and programs that apply analysis to inform and resolve complex business problems. The Senior Analyst will work both within the division and cross divisionally to conduct analysis and make recommendations. This role will build reports and create tools that assist in stakeholder understanding of key business drivers, inform critical business decisions and optimize REI’s business results and customer experience.

• Partners closely with leaders within Store Operations to understand analytics needs and provides broad and deep thought leadership across multiple projects simultaneously.
• Produces analysis beyond the data by building a story with a clear problem statement, evidence supported hypothesis, results and recommendations.
• Provides actionable recommendations to identify, drive and influence key business strategies and plans affecting new and existing retail operations programs.
• Contributes to an ongoing stream of analysis and hypothesis based ideas for testing. Works with cross divisional partners to develop a programmatic testing approach.
• Uses a broad range of existing data to identify and evaluate opportunities for optimizing business results and customer outcomes.
• Uses reporting and multi-faceted descriptive and statistical analyses to provide actionable insights to senior/executive leadership across divisions.
• Works collaboratively with cross-functional partners to develop additional data sources
• Contributes to data quality efforts in partnership with cross-divisional stakeholder groups
• Stays current on emerging market trends and methods of analysis.
• Contributes to broader Co-op strategies and the coordination of inter-department data governance and prioritization, influencing beyond Store Operations.
• Advocates for user adoption of analytics and data-driven testing both within and outside of Store Operations.
• Mentors less experienced members of the team.
• Achieves objectives according to pre-defined goals for long-range, complex projects

Required Skills & Experience

• Expert in data query, data analysis and data visualization/ communication
• Bachelors degree or related equivalent experience plus 5-7 years’ experience
• Advanced experience with extraction and manipulation (e.g. SQL) of both structured and unstructured data
• Advanced experience with visualization programs
• Proficient in Microsoft office suite for communication, presentation and data analysis. Utilizes VBA, Power Query, Power Automate or other scripting tools for data management.
• Advanced knowledge of the principles, theories and best practices within analytics, general business practices and procedures.
• Skilled in prioritizing high return on investment efforts and able to guide work accordingly
• Contributes to a strong, mutually supportive work spirit and culture where people can do their best.
• Creates formal networks involving coordination among groups and cross divisional stakeholders
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Considers the ultimate impact of decisions and actions on internal and external customers.
• Fosters change in company direction.
• Effectively plans, concepts, executes, and supports strategic deployment within areas of responsibility
• High capability for working on ambiguous projects; operates using independent judgement with little oversight.
• Capable of building complex models and serving as a resource to review models created by members of the retail operations team.
• Expert in building, validating, scheduling and publishing complex data flows from a variety of sources

At REI, we believe the outdoors is for all. We are committed to becoming a  fully inclusive, anti-racist, multicultural organization . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.   

Pay Transparency  

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI  provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to  determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic  location or other relevant factors. 

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and  accrued time off. Click  here for a detailed overview of benefits plans by employee profile.  

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