Job Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The Business Office Coordinator II (non-supervisory) role is to manage the day to day operational flow of the business office and medical records department in a high volume unit or multiple locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Ensures excellent customer service and customer friendly environment.
• Maintains a clean, orderly and safe environment in cooperation of with the Facilities staff and Business Manager.
• Maintains confidentiality and HIPPA compliance within region.
• Participates in Center meetings.
• Implements policies, procedures and processes as directed by the Business Operations Director.
• Coordinates with program managers to ensure accurate and timely completion of administrative paperwork.
• Ensures accurate and timely creation of purchase & work orders for assigned sites as needed.
• Acts as IT liaison to facilitate computer and telephone needs for assigned sites.
• Manages bad debt for DDP Division.
• Identifies and reports potential billing issues in a timely and efficient manner.
• Maintains knowledge of and complies with established policies and procedures including government, insurance, and third-party payer regulations/contractual requirements.
• Detects and documents operational shortcomings and offers solutions.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Highly developed management, organizational and customer service skills.
• Excellent organizational skills to manage multiple and competing priorities in a changing environment.
• Ability to work independently or as a team.
• Ability to communicate verbally and in writing.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Bachelors degree in Business or other health related field preferred or High School Diploma with 3 to 4 years in a business office role.
• Bilingual (Spanish) preferred

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
• Certified Medical Office Manager

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please

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